Frequently Asked Questions


Machine Rentals


When can I use the sewing studio and machines?

Our sewing studio is available during business hours whenever a class is not scheduled.

Check our calendar to view the class schedule. Please phone us as 613-854-9091, email hello@fabricationsottawa.com or drop in during store hours to reserve your time. 

The sewing studio is open to current and former students and is independent, unsupervised project time, and an opportunity to use our machines, cutting table and supplies. You must know how to use a sewing machine or serger to sew by the hour!

What are your machine rental policies?

Rental use of sewing machines, sergers, and coverstitch is $10/hour including taxes (effective September 1st, 2017).

Use of cutting tables etc., remains at no charge.

In order to use the sergers and coverstitch machine, customers must show they are able to use these machines safely and properly with our 'Serger Certified' card: 

  • Customers who take the Serger Basics 1 class will automatically earn both a ‘Serger Certified’ card, and a Sewing Club card giving them 10 hours of sewing studio time. 
  • Customers who have previously taken the Serger Basics 1 class may contact the store to obtain their card.

These policies are subject to change without notice.

These policies are in place to ensure the safety of our customers and the long life of the machines.  We thank you for your understanding and cooperation.




Shipping


What are your shipping rates?
Our shipping rates are calculated on the total price of your order before taxes.

Within Ontario, and to Manitoba or Quebec: 
Under $49.99 - $10 shipping
Between $50 and $99.99, shipping will cost $15
Between $100 and $149.99, shipping will cost $20
Over $150, shipping is free!

To all other Canadian provinces and territories
Under $49.99 - $15.00 shipping
Between $50 and $99.99, shipping will cost $20.00
Between $100 and $149.99, shipping will cost $25
Over $150, shipping is free!

All of our packages are shipped as expedited parcels with tracking.
You will receive a notice when we create your shipping label so you'll always know where your stuff is and how long you'll have to wait for it to arrive!

My order wasn't what I expected, how do I return it?

Please contact us at hello@fabricationsottawa.com if you want to return an item for a refund or exchange. Please wait for approval before shipping any products back. 

Return shipping is at your own expense.

Please note that returns are accepted up to 21 days after online purchase. Returned items must be unused and in the original packaging, with a receipt or proof of purchase.

We do not accept returns on:

  • Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim,
  • Patterns,
  • Gift cards, and
  • Sale items. Only regular priced items may be refunded. 


I chose "Pickup", when will my order to ready?
If you've chosen Store Pickup, your order will be ready for you on the next business day. We look forward to seeing you in the store!


Class Policies


I've signed up for a class, but I need to cancel, what can I do?

Please contact us at hello@fabricationsottawa.com to let us know that you can't make your class.

There are no refunds for missed classes. With a one-week notice, you may reschedule for another class, or convert your class fee into store credit to be used at a later date.



What if not enough people sign up for a class?

If the minimum class enrollment is not met, we will cancel the class, and you can choose to have a refund of your class fees, a store credit or be transferred to another class.



I want to sign up for a class, what do I do?

Just go to our Classes page and find something that interests you! Please read the descriptions carefully to make sure you choose a class at your skill level. 
If you've never sewed before, try a beginner class. 
If you've sewed a little bit but want a refresher, try our advanced beginner classes. 
If you're ready for some adventure in your sewing, take a look at our intermediate and advanced classes. 

Our classes are small; enrollment is limited. As a courtesy to our instructors and other students, please be sure to check your calendar before booking a class. In order to reserve your space, a 100% non-refundable deposit is required.