Frequently Asked Questions


Shipping


What are your shipping rates?
Our shipping rates are calculated on the total price of your order before taxes.

Within Ontario, and to Manitoba or Quebec: 
Under $49.99 - $10 shipping
Between $50 and $99.99, shipping will cost $15
Between $100 and $149.99, shipping will cost $20
Over $150, shipping is free!

To all other Canadian provinces and territories
Under $49.99 - $15.00 shipping
Between $50 and $99.99, shipping will cost $20.00
Between $100 and $149.99, shipping will cost $25
Over $150, shipping is free!

All of our packages are shipped as expedited parcels with tracking.
You will receive a notice when we create your shipping label so you'll always know where your stuff is and how long you'll have to wait for it to arrive!

My order wasn't what I expected, how do I return it?

Please contact us at hello@fabricationsottawa.com if you want to return an item for a refund or exchange. Please wait for approval before shipping any products back. 

Return shipping is at your own expense.

Please note that returns are accepted up to 21 days after online purchase. Returned items must be unused and in the original packaging, with a receipt or proof of purchase.

We do not accept returns on:

  • Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim,
  • Patterns,
  • Gift cards, and
  • Sale items. Only regular priced items may be refunded. 


I chose "Pickup", when will my order to ready?
If you've chosen Store Pickup, your order will be ready for you on the next business day. We look forward to seeing you in the store!


Class Policies


I've signed up for a class, but I need to cancel, what can I do?

Please contact us at hello@fabricationsottawa.com to let us know that you can't make your class.

There are no refunds for missed classes. With a one-week notice, you may reschedule for another class.



What if not enough people sign up for a class?

If the minimum class enrollment is not met, we will cancel the class, and you can choose to have a refund of your class fees, a store credit or be transferred to another class.



I want to sign up for a class, what do I do?

Just go to our Classes page and find something that interests you! Please read the descriptions carefully to make sure you choose a class at your skill level. 
If you've never sewed before, try a beginner class. 
If you've sewed a little bit but want a refresher, try our advanced beginner classes. 
If you're ready for some adventure in your sewing, take a look at our intermediate and advanced classes. 

Our classes are small; enrollment is limited. As a courtesy to our instructors and other students, please be sure to check your calendar before booking a class. In order to reserve your space, a 100% non-refundable deposit is required.