We ship on Tuesdays and Thursdays. All packages are shipped with a tracking number. This does add cost to your shipping total, but it allows both you and us to find your precious fabric if it goes missing! Returns: Returns are accepted up to 14 days after online purchase. Returned items must be unused and in the original packaging, with a receipt or proof of purchase. We do not accept returns on: * Fabric, and any item cut to length at customer's request such as ribbon, elastic or trim, * Patterns, * Gift cards, and * Sale items. Only regular priced items may be refunded. Refunds and Exchanges: Please contact us at hello@fabricationsottawa.com if you want to return an item for a refund or exchange. Please wait for approval before shipping any products back.